This article offers some of the most frequently asked questions we receive from both potential and new customers. If you have a question that isn't answered here, please contact us.
Do you offer a free trial?
Yes! We offer a 14-day free trial of Sync with Connex. No credit card required. Full access to all features and syncs up to 500 sales. To get started, please click here.
What versions of QuickBooks does Connex support?
Connex supports all versions (plans) of QuickBooks Online: Simple Start, Essentials, Plus, and Advanced. In addition, we support QuickBooks Desktop versions Pro, Premier, and Enterprise - including the Advanced Inventory and Wholesale & Manufacturing modules.
Connex is not compatible with Safari web browser and MAC machines.
How easy is the setup? Is help available?
Super easy! There's no software to download; no complicated plugins to install. Connex features a step-by-step installation wizard that will guide you through the process of getting started and includes easy-to-follow guides and documentation. But, if you need help, set-up assistance via support ticket is available. Finally, our paid subscriptions include a complimentary on-boarding call/screen share to help get everything set up for you.
How does support work?
All our plans include support ticket assistance Monday thru Friday during business hours. In addition, live chat is likewise available during business hours. We highly recommend joining the Sync with Connex User Community. Finally, known and trending issues, scheduled maintenance, and release notes are posted to our software status page.
How does the sync work? Will my historic data be synced?
Connex is an order syncing tool that syncs your sales to or from QuickBooks via a series of scheduled tasks. For QuickBooks Online customers, this is automatic via API; for QuickBooks Desktop customers, this is triggered via Intuit's Web Connector application.
As soon as set up is complete, Connex will start syncing new data. The automatic sync can be enabled/disabled at your convenience, giving you the control of how and when you wish to sync. Old (historical) data will not be automatically synced - but it's easy to sync historically, if you wish.
Will orders be synced as soon as they are placed?
No, sadly not. Connex does not operate in real-time. For QuickBooks Online customers, the sync occurs once every two-hours, automatically; with QuickBooks Desktop customers, the fastest we recommend setting the Intuit Web Connector to Auto-Run is once every 30-minutes - especially when the Connex Inventory Sync feature is enabled.
How can I tell if my orders have synced?
Connex features a robust transaction log - a detailed report of all sync activity and the status of each order and inventory update.
If I already have orders in QuickBooks, will they be duplicated?
Nope! Connex features robust duplication prevention logic that checks for transactions that already exist in QuickBooks. If Connex "sees" that an order number already exists in QuickBooks, it will skip it.
If I sign up for one plan now, can I upgrade/downgrade later?
You sure can! You can upgrade (or downgrade) your subscription plan at any time, for any reason. There are no fees or charges to make changes of this kind to your account. Note: We do not pro-rate annual plans at this time.
Do you offer month-to-month subscriptions?
Yes, we most certainly do. Note: Monthly plans have a one-time activation charge of $399.00 USD.
I am using an automated sales tax solution. Anything I need to do?
Nope! You're good to go. Connex is compatible with services such as Avalara, TaxJar, Taxify, and QuickBooks Online Automated Sales Tax.
How does Connex match my existing products?
Important question! Connex matches your existing products in your e-commerce integration or selling channel by match the SKU (stock keeping unit) of a product to the QuickBooks Item Name/Number field. These SKU's must be an exact match. You must have your product catalog and QuickBooks Item List fully built our with matching SKU's prior to getting started with Connex.
- QuickBooks Desktop: How does Connex match products?
- QuickBooks Online: How does Connex match products?
- What are the best practices to sync products with QuickBooks?
- How do I map inventory assembly items to QuickBooks?
- How does Connex match bundled items?
How does billing/cancellation work?
Our paid subscription plan are billing either on a month-to-month or annual basis. You can easily upgrade to an annual plan from a monthly plan at any time. All renewals are charged automatically. We offer a no-questions-asked 30-day refund guarantee and you may cancel at any time.