QBWC1085: There was a problem with the log file.

Introduction

This error can be safely ignored, since it will never stop the sync. The error happens because the QuickBooks Web Connector lacks permissions on writing messages to a log file.

What does this error look like?

Open the web connector. After a moment, you will see this dialog:

 QB_Log_file.JPG

 

How do I resolve the error?

Rename the log file and run the connector by following these steps:

  1. Find the QuickBooks Web Connector icon on your Taskbar
  2. Right-click it, and click "Exit"
  3. Go to your QuickBooks Web Connector directory. Normally, this would be under C:\ProgramData\Intuit\QBWebConnector\log
  4. Right-click on the QWCLOG.txt file, click Rename
  5. Change the name to QWCLOGOLD.txt
  6. Then, restart the Web Connector program to generate a new QWCLOG.txt file
  7. Finally, restart your machine, log back into QuickBooks and resync once more.

If the error persists, try these steps:

  1. Press the Windows icon on the bottom-left corner.
  2. Type in run.
  3. Click the run app:
    RunApp.png
  4. Type in msconfig.
  5. Click on the services tab:
    MSConfigServices.png
  6. Click on the service header to sort by service name.
  7. Find the listing for QuickBooks Web Connector.
  8. Click the checkbox.
  9. Click apply.
  10. Click OK.
  11. Restart your machine.
  12. Log back into QuickBooks.
  13. Run the web connector.
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