Object specified in the request cannot be found

If you are processing credit card refunds, this error happens with the QuickBooks invoice is marked as pending. You cannot refund an order whose status is pending in QuickBooks. There are two options:

  1. In QuickBooks, open the invoice. Remove the pending flag and resync the order.
  2. Log into Connex. Click manage. Expand sync orders to QuickBooks. Expand advanced transaction. Uncheck the pending box.
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