This is a QuickBooks Online error message that can occur when the QuickBooks Online Automatic Sales Tax (AST) feature is enabled, but QuickBooks is unable to calculate the tax.
We're sorry, QuickBooks encountered an error while calculating tax. Try re-selecting the tax rate or reentering the product/service item and saving the form again.
Unfortunately, in this case, you will need to hand-enter the related sale.
In addition, we can help correct the issue moving forwards by reporting the issue to Intuit on your behalf. To do so, please supply us with this information:
- Connection name or URL in Connex.
- Order number with date and customer name.