The payment method must be of credit card type.

Why does this error occur?

When our tool syncs credit card refunds from your website to QuickBooks, the payment method must match a type of credit card. Although you may not actually refund a credit card directly, these refunds are important because they appear in your undeposited funds section.

How do I resolve the error?

Here are the steps:

  1. In QuickBooks, go to lists > custom vendor and profile lists > payment method list: method_list.png
  2. If the method is missing, then add it and make its type Visa.
  3. If the method exists, double click the method.
  4. Change its type to other, other credit card, or Visa.
  5. Click save.
  6. Login to Connex.
  7. On the Connex dashboard, click manually sync.
  8. Enter either the order number or the date range to sync.
  9. Click save.
  10. Run your web connector.
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