If the time to pull orders from your site or inventory from QuickBooks is longer than two minutes, then this error can occur.
How do I resolve this issue?
- Weak Internet: If you have a weak internet connection, contact your ISP. Update to a faster, more reliable connection. If you have another computer, switch the sync to another machine. For more details, read this guide.
- Date Range: If you are syncing sales, login to Connex. Under my connections, click manual sync. Adjust the sync dates to a 24 hour range.
- QB POS: If you use QuickBooks POS, login to Connex. Click manage. Expand advanced inventory. Set the dates to a 24 hour range.
- Sync by Date: Login to Connex. Click manually sync. Leave the list of orders blank. Use a 1 -2 day date range. When you sync orders by number, the orders are synced individually. This means Connex must go to and from your site for each order specified.