Where can I see a log of activity?

What does the activity look like?

Connex for QuickBooks will display sync failures and successes. Here is an example log of activity:

log_example.png

View Log

To view your log, follow these steps:

  1. Log into your Connex for QuickBooks account.
  2. On the dashboard, scroll down to the log. You will see one log for errors and one for informational messages.

Email Log Errors and New Item Creation

To have errors emailed to you, follow these steps:

  1. Log into your Connex for QuickBooks account.
  2. Click the 'manage' button under an existing connection.
  3. Expand the Error Logging menu.
  4. Enter your email in the text box.
  5. Choose to receive emails if new items are created and/or a daily log: error_log.png

Can I change the time when I receive emails?

Change the last sync in UTC time, located under the logging area of our configure page.

How long does Connex for QuickBooks keep the log?

Connex for QuickBooks will clear the log every four days. You can instruct our apps to email the log on a daily basis, regardless of errors. Under error logging, select email a daily copy of the log. You will receive one email per type per day; informational, errors, and warnings.

Can I filter the log to find a specific order?

Yes, you can filter the log to look for specific orders, or messages:

 

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