How should I enter an address to sync from QuickBooks?

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    Rich

    It would be much more helpful to grab the ship-to address from the invoice instead of the customer record. The purpose of that box in the invoice is to be able to bill one and ship to the other. 

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    Technical Support

    Hi,

    Our software uses the billing and shipping address from the invoice. To determine whether a line is a street, our tool looks at the address in the customer record. I will update the documentation.

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    Rich

    I've been having issues with orders that sync to ShipStation from Quickbooks Online when the ship to on the invoice is manually changed and is different from the ship to in the customer record. In this case, the ship to in the customer record is the one sent over to ShipStation, not the one entered in the ship to box during invoice creation.

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    Technical Support

    Please open a new support case. Send a copy of the order from QuickBooks and your website. Point out what is wrong.

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