How do I activate my subscription?
When customers register a Connex account, this automatically begins a 14-day free trial of Connex. Next, when a subscription is purchased, the 14-day free trial must be activated.
I am a trial user. Do I need a license key?
No license key is required for trial users.
I purchased. How do I activate my account?
Here are the steps:
- Login to Connex.
- On the top right, click your name.
- Click activate license:
- Enter the email used to purchase Connex. The email is identical to your store.syncwithconnex.com login.
I activated successfully. What's next?
You will see the my account page. To access it in the future, login to Connex. Click your name and my account.
If I delete my account, is my license key removed?
Yes, the key is removed. In this case, you will need to reactivate the subscription.
I am an active subscriber, but I see an error about being on a trial.
You must activate your license key, after you purchase. Since the email used to purchase can be different from your Connex account, our software performs no auto activation.