Connex Functionality FAQ

Does Connex support two-factor authentication (2FA)?

Information on Connex and 2FA

Does Connex support two-factor authentication (2FA)?

Many e-commerce platforms, such as BigCommerce and Shopify, now offer users an additional layer of login security with a feature called two-factor authentication or "2FA." This is a means of authenticating the user who is attempting to login to the admin portal of the respective platform.

Unfortunately, at this time, Connex does not support two-factor authentication. Therefore, if 2FA is enabled on your website, you will encounter error messages such as (but not limited to) pairing failures or 524 Time Out errors.

Currently, these platforms offer two-factor authentication:

  • BigCommerce
  • Magento 2
  • Shopify
  • WooCommerce

As there is currently no work around for this, 2FA must be disabled on your website for Connex to operate normally.

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