Shopify

Do you support updating orders, after they are edited in Shopify?

A list of limitations of syncing updated orders to QuickBooks

Here is a scenario:

  1. On June 1st, a user orders 10 widgets.
  2. On June 2nd, the user calls and says he only needs 9 widgets.
  3. Connex syncs a sale for 10 widgets and a refund for 1 widget.

    Connex has no way or merging these sales at this time. If you want a single sale for all the changes, cancel the order and start again. As a workaround, we suggest waiting for sales to reach fulfilled status:

    1. Login to Connex.
    2. Click manage.
    3. Expand orders > sync orders to QuickBooks > sync manually to QuickBooks.
    4. Enter fulfilled in the order status field.
    5. Click save.