QuickBooks Desktop Error Messages

Could not start QuickBooks. "Max Connection Retries Exceeded."

This error occurs because your QuickBooks company file is closed. Connex will use the company file path in your settings, but that file path is incorrect. The issue happens when you rename or move the company file.

To adjust your Connex settings to point to the file:

This also enables you to run the QuickBooks Web Connector when the company file is closed, although QuickBooks itself must be running.

  1. In QuickBooks, open your company file.
  2. Press F2.
  3. Copy the file path from QuickBooks > File Information > Location: 
  4. Login to Connex.
  5. For each connection, click manage.
  6. Expand orders > sync orders to QuickBooks > advanced transaction.
  7. Enter the location into the company file path field: