Could Not Start QuickBooks

If QuickBooks is closed, the web connector tries to open QuickBooks.

Problem

The sync fails and no orders sync.

Description

The error means the web connector cannot login and open QuickBooks. Make sure everyone uses QuickBooks in multi-user mode, if you have multiple users. If you changed your company file name, update the file in Connex.

Solutions

File closed and syncing from different location

Update your company file path:

1. In QuickBooks, press F2.
2. Note the file path:
   
3. Log into Connex.
4. Click Manage.
5. Expand Advanced
6. Under Company File Settings, enter the QuickBooks file information:

QuickBooks is open, but no company file is selected

Click on a company file and open it. You should see no screen asking you to select a file:

Another app is syncing

If you have other non-Connex apps that sync with QuickBooks, disable them and try the sync again.

Another user has QuickBooks open in single user mode

Please check with your staff and ensure everyone has QuickBooks in multi-user mode.