QuickBooks Online Error Messages

Connex is unable to find account

Update your chart of account settings to move forwards


Our software is unable to make products or sales in QuickBooks.


On the Connex settings page, the chart of account settings is missing values. This error happens when you change an account in QuickBooks or during set-up, you fail to complete the chart of accounts page. 


Fill in the chart of accounts

Here are the steps:

  1. Log into our software.
  2. Click settings.
  3. On the left, click chart of accounts.
  4. Click each drop down.
  5. Choose the correct value. If you are unsure, check with your bookkeeper or accountant.
  6. Click save.
  7. Click dashboard, on the left.
  8. Click manual sync.
  9. Enter a date range or list of order numbers.
  10. Click submit.

If these values exist, here are some accounts you can choose: