Connex cannot find a credit card refund with the order number

Deposits fail to sync.

Problem

Deposits fail to map from QuickBooks.

Description

Connex can sync no deposits, if credit card refunds are missing.

Solutions

Check payment method

If the payment method is not a credit card, then syncing a credit card refund would fail. Here is an example from our order previewer:

Since this is a non-credit card type, it will fail:

In QuickBooks, change the type from check to visa. Resync the sale:

1. Log into Connex.
2. Click manual sync.
3. Enter 14093.
4. Click submit.
5. Run the web connector.
6. Check the error log for any errors.
7. Check QuickBooks and ensure the refund synced.

Setting incorrect

Click settings > refunds. Check create credit card refunds. Resync your sales.