Web Connector Troubleshooting

Can I verify and rebuild my company file?

You must adjust your settings for the next sync to skip the rebuild.

Description

Our tool queries orders and stock updates from QuickBooks using the date modified field. If a company file is rebuilt or backed up, QuickBooks can modify several hundred sales. QuickBooks will send many older orders to Connex and our tool will attempt to sync them to QuickBooks.

Problem

Your QuickBooks web connector will appear frozen around 68%.

Solution

Sync orders from QuickBooks using the date created field

Here are the steps:

  1. Login to Connex.
  2. Click manage.
  3. Expand sync orders from QuickBooks.
  4. Check date created:
  5. Click save.

Skip syncing inventory changes for a day

You can sync around the changes. Here are the steps:

  1. Login to Connex.
  2. Click manage.
  3. Expand sync inventory from QuickBooks.
  4. Change the sync dates to the next day.
  5. Click save.

If you know the exact time of day, please email us. We can set the timers an hour away from the rebuild, so you can sync more changes.