Connex for QuickBooks Desktop User Guide
Connex for QuickBooks Online User Guide
Frequently Asked Questions
Integrations Help Guide
Rules Engine Guide
General Troubleshooting Guide
- Contact Support
- QuickBooks Desktop Error Messages
- Sales Tax Troubleshooting
- Inventory Troubleshooting
- Web Connector Troubleshooting
- Missing & Incorrect Orders Troubleshooting
- QuickBooks Online Error Messages
- Product Matching Troubleshooting
- Login and Performance
- Match Deposit Tool Troubleshooting
- Customer Matching Troubleshooting
QuickBooks Point of Sale (POS) - ARCHIVED
Integration Guides (No Longer Supported)
Another product or service is already using this name
Ensure your QuickBooks products and websites SKUs are an exact match
Sales fail to sync and you receive this error in your log:
Another product or service is already using this name. Please use a different name.
Connex is unable to create or find a product in QuickBooks.
Ensure your products use Cyrillic letters or numbers only
Connex can only match numbers or Cyrillic letters between your product SKU and QuickBooks products. If your QuickBooks item name or SKU has Arabic letters, then the sync will fail:
Item VIP Community المجموعة الخاصة بالتجربة المميزة has failed to export: The name supplied already exists. : Another product or service is already using this name. Please use a different name.
Remove special characters
Ensure your SKUs are letters or numbers. Spaces and single dashes will work.