Connex for QuickBooks Desktop User Guide
Connex for QuickBooks Online User Guide
Frequently Asked Questions
Integrations Help Guide
- Amazon Settlement Report
- Channel Advisor
- Custom Store
- Magento 2
- Match Deposit Tool
- Other Partners
- Roaster Tools
- Spreadsheet Import Tool
Rules Engine Guide
General Troubleshooting Guide
QuickBooks Point of Sale (POS) - ARCHIVED
Another customer, vendor or employee is already using this name
You may place no sale under an vendor or employee in QuickBooks.
Your sales fail to sync to QuickBooks or they sync to a customer called web store.
Your Connex log shows this error:
Customer Buie's Market with email firstname.lastname@example.org has failed to export: The name supplied already exists. : Another customer, vendor or employee is already using this name.
You may place no sale under an vendor or employee in QuickBooks. These errors happen when an employee places an order under his or her name. Some vendors purchase on your site and they are listed as vendors in QuickBooks.
Change vendor name
- In QuickBooks, go expenses > vendors.
- Click on the vendor.
- In the display name as field, add (vendor):
- Click save.
- Resync your sale.