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- QuickBooks Online Error Messages
Another customer, vendor or employee is already using this name
You may place no sale under an vendor or employee in QuickBooks.
Problem
Your sales fail to sync to QuickBooks or they sync to a customer called web store.
Description
Your Connex log shows this error:
Customer Buie's Market with email hamburgerville@gmail.com has failed to export: The name supplied already exists. : Another customer, vendor or employee is already using this name.
You may place no sale under an vendor or employee in QuickBooks. These errors happen when an employee places an order under his or her name. Some vendors purchase on your site and they are listed as vendors in QuickBooks.
Solution
Correct the customer in QuickBooks
In QuickBooks, locate the customer who should have the email hamburgerville@gmail.com. Edit the customer. In the email field, enter hamburgerville@gmail.com. Save and resync your sale.
This error can happen, when you match by billing address email and the order has no customer name. Connex will create a customer with a display name of hamburgerville@gmail.com, but the email is blank. If known, enter the customer's first and last name in the name fields and display name as fields.
Change vendor name
- In QuickBooks, go expenses > vendors.
- Click on the vendor.
- In the display name as field, add (vendor):
- Click save.
- Resync your sale.