QuickBooks Online Error Messages

Another customer, vendor or employee is already using this name

You may place no sale under an vendor or employee in QuickBooks.

Problem

Your sales fail to sync to QuickBooks or they sync to a customer called web store.

Description

Your Connex log shows this error:

Customer Buie's Market with email hamburgerville@gmail.com has failed to export: The name supplied already exists. : Another customer, vendor or employee is already using this name.

You may place no sale under an vendor or employee in QuickBooks. These errors happen when an employee places an order under his or her name. Some vendors purchase on your site and they are listed as vendors in QuickBooks.

Solution

Change vendor name

  1. In QuickBooks, go expenses > vendors.
  2. Click on the vendor.
  3. In the display name as field, add (vendor):
  4. Click save.
  5. Resync your sale.