QuickBooks Online Error Messages

Another customer, vendor or employee is already using this name

You may place no sale under an vendor or employee in QuickBooks.

Problem

Your sales fail to sync to QuickBooks or they sync to a customer called web store.

Description

Your Connex log shows this error:

Customer Test Market with email test@example.com has failed to export: The name supplied already exists. : Another customer, vendor or employee is already using this name.

You may place no sale under an vendor or employee in QuickBooks. These errors happen when an employee places an order under his or her name. Some vendors purchase on your site and they are listed as vendors in QuickBooks.

Solution

Correct the customer in QuickBooks

In QuickBooks, locate the customer who should have the email test@example.com. Edit the customer. In the email field, enter test@example.com. Save and resync your sale.

This error can happen, when you match by billing address email and the order has no customer name. Connex will create a customer with a display name of test@example.com, but the email is blank. If known, enter the customer's first and last name in the name fields and display name as fields.

Change vendor name

  1. In QuickBooks, go expenses > vendors.
  2. Click on the vendor.
  3. In the display name as field, add (vendor):
  4. Click save.
  5. Resync your sale.